Billing And Subscription Plan Guide

Written by : Indrashish Singha

Updated on : September 26th 2025

Managing your billing and subscription settings is essential for maintaining uninterrupted access to Omni24. The detailed guide will walk you through payment methods and features of our subscription plans. Setting up initial billing or modifying existing plans gets easier with the step-by-step instructions to ensure seamless service continuity.

Subscription Plan Details

Navigate to Settings > Billing section > My Plan. You can choose any of the four plans on a monthly or yearly basis. 

Note: Omni24 also offers a 14-day free trial for first-time users

Standard Plan 

Perfect starter plan for small teams that need to manage basic customer interactions with essential features and limited inbox capacity for small growing businesses.

Features:

• 3 Inboxes: handling customer queries across channels

• Knowledge Base: Create helpful self-service content  

• Customer Profile: Track individual customer information

• Unlimited Conversations: No limits on customer interactions

• Unlimited Contacts: a unified place to store all customer contacts

• Business Hours: Set customer support availability

• API & Integrations: allow the specific role to connect Omni24 with existing tools

Professional Plan  

Enhanced plan with advanced automation and workflow capabilities designed for mid-sized businesses requiring customer engagement tools with extended features. 

Features:

• All Standard features: include features of all standard plans

• 10 Inboxes: Efficiently manage more communication channels

• Advanced Workflows: Automate complex customer service processes

• Chat & Email Campaigns: more engagement with targeted marketing communications

• SLA Management: Track and maintain service agreements

• Audit Logs: Monitor all system activities 

• Customer Lists: Customer segmentation for targeted outreach

• 3 Years History - Extended conversation record access

Ultimate Plan

Enhanced plan for large teams requiring extensive customer experience management and predictive capabilities with advanced analytics and unlimited capacity.

• All professional features: include features of all professional plans
• 25 Inboxes: Support high-volume multi-channel communications
  
• Integrated Meeting: Seamless meeting scheduling with customers
  
• Sales Tracker: Monitor sales performance and opportunities
  
• Staffing Prediction: Forecast agent requirements using analytics
  
• SMS Campaigns: engage with text messaging
  
• Time Tracking: Monitor agent productivity efficiently
  
• AI-based Article Suggestions: Smart knowledge base content recommendations​

Enterprise Plan

Premium enterprise solution offering unlimited resources and dedicated support ideal for large organizations requiring maximum customization and advanced management capabilities.

Features:​

• All Ultimate features: include features of all ultimate plans
  
• Unlimited Inboxes: Handle massive communication volume effortlessly
  
• 5 Integrated Meetings: Multiple meeting scheduling options available
  
• Custom Roles & Permissions: Tailored access control system
  
• Knowledge Base Version Control: Manage help center content revisions
  
• Custom Contact Fields:Capture specific customer data
  
• Custom Solution Development: Build specialized feature requirements
  
• Unlimited History: Complete conversation record retention

How to Subscribe to a Plan​

Step 1:

• ​Select a plan that we would like to subscribe to.
  
• Choose the number of agents you want to add.
  
• Once done, click on next.

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Note: You can upgrade and downgrade your plan at any time 

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Step 2:

Enter your billing details and card information. Once done, click on proceed to checkout.

The fields required to be entered are:

Billing Information:

• AddressCity 

• State

• Country

• Postal code

Card Information:

• Card number: 16-digit credit/debit card number for payment processing

• Expiry date: Card's expiration date in MM/YY format

Step 3:

• A pop-up appears to confirm the payable amount. 

• Click on Pay Now to successfully subscribe to an Omni24 plan.

Note: You can upgrade your plan anytime

Once you choose the plan, select the number of additional agents you want to add and pay from your card.