BigCommerce is a leading e-commerce platform that empowers businesses to create and manage online stores effectively. Integrating it with Omni24 streamlines operations and enhances customer experience significantly.
After integration, businesses can automatically sync order data and customer information for faster support responses. It enables seamless order tracking to provide agents with a complete purchase history for personalized assistance.
Why connect Veemo Support and BigCommerce?
- Process Orders from Conversations:- Create new customer orders directly from support tickets when customers express purchase interest during conversations
- Access Purchase History: View complete order history in support tickets for faster and more informed customer assistance
- Handle Refunds Seamlessly: Process returns and refunds directly from Veemo Support without switching platforms separately
- Prevent Revenue Loss: Quickly resolve order issues and shipping problems before customers escalate to leave negative reviews
Create a Bigcommerce Order Directly from Conversations
You can create orders directly from customer conversations without switching platforms. This streamlines the sales process and reduces manual data entry for support agents.
Note: Customer order can only be generated from Omni24 if the customer data already exists in BigCommerce.
Step 1: Navigate to Inbox > Customer conversation for the Conversation list for which you want to create an order.
Step 2: Under the customer profile on the right panel, click on the BigCommerce drop-down list. You will find it at the bottom of the customer profile panel, which contains all the list of orders for that respective customer
Step 3: Click on Create Order, a pop-up will appear. Enter the Order details and click on create
A Confirmation notification will appear after successful order placement from the conversation.
How to Initiate a Refund for an Order
Step 1: Click on the “Refund” button beside the particular order that need to be returned.
Step 2: A pop-up page will appear as “Confirm Refund”. Verify the details and click on continue
Step 3: Set the refund method for the order. The customer will get back the amount based on the selected method
Once done a confirmation will be sent as “Successfully refunded”