Canned Responses are a predefined set of custom responses that are frequently used to help your customer get a faster response and also guide them for any common issues. Creating a canned response for frequently used responses is an efficient step towards reducing workload. Therefore, this article will guide you to add and manage Canned Responses
Create Canned Response
Step 1: Head to Settings > Productivity > Canned Response > Add Canned Response. It is like setting up your own personal response toolkit!
Step 2: Build your perfect response from a friendly new page that will open up.
The fields required to be filled are:
- Name: Give your response a memorable name that can be instantly recognized.
- Message – Write the message you want to reuse.
Note: Make it warm and complete so customers get exactly what they need
Hit Create when you are done creating a response. Congratulations, you have just made your customer interactions smoother
Delete Canned Response
Sometimes responses become outdated, or you simply don't need them anymore. To delete that
Navigate to Settings > Productivity > Canned response. Click the trash icon next to any response you want to remove.
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Edit Canned Response
Need to update a response? Navigate to canned response and click on whichever response needs a refresh
Note: You can tweak the wording, update information or completely rewrite it to keep your responses current and helpful.
