How to Connect Google Calendar with Omni24 for Meeting Scheduling

Google Calendar is a time management and scheduling tool that helps organize meetings, set reminders and share availability for efficient support operation. This connection helps to schedule customer meetings and sync appointments to eliminate manual updates and conflicts.

Prerequisites for Connection:

1. Active Google Account - You must have an active Google Workspace with Google Calendar enabled
2. Admin Permissions - You need permissions in your Google account to authorize third-party applications to access your calendar
3. Calendar Visibility Settings - Ensure your Google Calendar sharing settings have integration access for viewing and creating events

How does Google Calendar and Omni24 Connection Help?

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Schedule meeting from Conversations - Book customer meetings directly from support tickets and create Google Calendar events with customer details

Check Availability - display agency availability before customer schedule meetings to prevent double-booking and conflicts

Sync Meeting Details - Customer meeting notes and context from Omni24 conversations sync for easy reference

Steps to Connect Google Calendar with Omni24

Step 1: Navigate to Settings > messenger> meetings in your Omni24 dashboard

Step 2: Click "Connect Google Calendar" to initiate the authorization process

Step 3: Sign in with your Google account that you want to use for scheduling meetings

Step 4: Review the permissions requested, including calendar access for creating events

Step 5: Click "Allow" to grant Omni24 access to your Google Calendar

Step 6: Confirm the connection and your Google Calendar will now sync with Omni24 for meeting scheduling